Refund policy

RETURNS, CANCELLATIONS AND REFUNDS

Last updated: 22 September 2026

This policy applies to purchases from P Cain Limited trading as Pullmancer Card Company. It does not reduce your statutory consumer rights.

We do not offer an additional voluntary change-of-mind returns scheme beyond the cancellation rights required by law. After the statutory cancellation period has expired, we accept returns only where required by law or where we expressly agree otherwise.

CHANGING YOUR MIND

For an eligible online purchase, tell us that you wish to cancel within 14 days after the goods are delivered to you or a person you nominate. You then have a further 14 days to send the goods back.

Email orders@pullmancer.co.uk with your order number and a clear statement that you wish to cancel. You may use the model cancellation form below, but you do not have to.

You are responsible for the direct cost of returning goods when you change your mind. Please package cards, sealed products, manga, slabs and accessories securely and use an appropriate tracked service. Contact us before returning anything so we can provide return instructions.

You may inspect goods as you would in a shop. If handling goes beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods, we may reduce the refund to reflect any loss in value. Opening sealed trading-card products or altering protective or graded-card cases may substantially reduce their resale value. This does not remove your statutory rights, including your rights where goods are faulty, damaged or misdescribed.

REFUNDS AFTER CANCELLATION

For a qualifying cancellation of the whole order, we refund the price paid for the goods and the cost of our least expensive standard outbound delivery option. Additional amounts paid for express or upgraded delivery are not refundable beyond the standard-delivery amount, unless the goods were faulty or we agree otherwise.

We issue the refund within 14 days after we receive the returned goods or, if earlier, after you provide evidence that you sent them. We use the original payment method unless we agree another method with you. We do not charge a refund fee.

FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED GOODS

Contact orders@pullmancer.co.uk promptly with your order number, a description of the problem and photographs where helpful. Your statutory rights apply, including the short-term right to reject faulty or misdescribed goods within 30 days where applicable. Where we are responsible, we cover reasonable return costs and provide the repair, replacement, price reduction or refund required by law.

ORDER CANCELLATIONS BEFORE DISPATCH

Contact us as soon as possible. If the order has not entered dispatch, we will normally cancel it and refund it. If it has already been dispatched, the change-of-mind process above applies.

PRE-ORDERS AND SOURCED-TO-ORDER ITEMS

Estimated availability and dispatch timing appears on the product listing. You retain your statutory cancellation rights. If we cannot supply an item, we will contact you and refund any amount paid for it.

RETURN INSTRUCTIONS

Email orders@pullmancer.co.uk before sending a return. Unless we provide different written instructions, the business contact address is:

P Cain Limited trading as Pullmancer Card Company
32 Far Hey Close
Radcliffe
Manchester
M26 3GL
United Kingdom

MODEL CANCELLATION FORM

To: P Cain Limited trading as Pullmancer Card Company, 32 Far Hey Close, Radcliffe, Manchester, M26 3GL, United Kingdom; orders@pullmancer.co.uk

I hereby give notice that I cancel my contract of sale for the following goods:

Order number:
Ordered on / received on:
Customer name:
Customer address:
Signature (only if this form is submitted on paper):
Date: