Shipping policy

SHIPPING AND DELIVERY

Last updated: 22 September 2026

UK DELIVERY

Standard UK delivery is £4.99 per order and is free for orders of £50 or more. The current checkout estimate is 3–5 business days after dispatch.

Express UK delivery is £6.99 per order. The current checkout estimate is 1–2 business days after dispatch.

Prices include applicable VAT and packaging. Available services and the final delivery charge are shown at checkout before payment.

DISPATCH

Physically held stock is normally dispatched within three working days. Weekends and public holidays are not working days.

Pre-order, presale, awaiting-arrival and sourced-to-order products have their own estimated availability or lead time on the product page. A lead time of approximately 10 days may apply where stated. Mixed orders normally dispatch together when all items are available unless we agree otherwise.

Dispatch time and carrier transit time are separate. Carrier delivery aims are estimates unless we expressly agree a guaranteed delivery date.

TRACKING

Where tracking is provided, Shopify sends the tracking information after we mark the order as fulfilled. Please allow time for the carrier’s first scan to appear.

DELAYS, LOSS AND DAMAGE

We remain responsible for the goods until you, or a person you nominate, receives them. If a parcel is delayed, lost or damaged, email orders@pullmancer.co.uk with your order number. We will investigate and provide the remedy required by your consumer rights.

We deliver within 30 days of the contract unless a different period is expressly agreed with you, including a clearly disclosed pre-order or sourced-to-order lead time.

SPECIALIST DELIVERY

Designated high-value graded cards and parcels over 20kg may require a delivery quotation. The listing or basket will identify this before payment. We will agree the service and full price with you before you place the order.

INTERNATIONAL DELIVERY

International checkout is not currently enabled for every destination. Contact orders@pullmancer.co.uk before ordering with the products, quantities, destination country and postcode. We will confirm availability, service, price, estimated timing, transit cover and applicable import-charge arrangements in writing before payment.

Unless expressly stated otherwise, overseas customers are responsible for import VAT, customs duty and carrier handling charges imposed by the destination country. Delivery estimates can be affected by customs clearance.

INCORRECT ADDRESS AND UNDELIVERABLE PARCELS

Check your delivery address before submitting payment. Contact us immediately if it is wrong. We cannot guarantee that an address can be changed after dispatch. If a parcel is returned because an address supplied by the customer was incomplete or incorrect, we will contact the customer before arranging redelivery or a refund and may deduct costs where the law permits.

RETURNS

See our Returns, Cancellations and Refunds policy for change-of-mind returns and remedies for faulty, damaged or misdescribed goods.